Refund Policy for Better Health Management
At Better Health Management, we are committed to providing high-quality products and services to our customers. We understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand the terms and conditions regarding refunds.
Product Refunds:
1.1. Physical Products:
If you have purchased a physical product from Better Health Management and are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase. To be eligible for a refund, the product must be returned to us in its original condition, unused, and in its original packaging. Return shipping costs will be the responsibility of the customer.
1.2. Digital Products:
We offer various digital products, such as e-books or online courses. Due to the nature of digital products, refunds for these items will be considered on a case-by-case basis. Please contact our customer support team with your specific concerns, and we will assess the situation accordingly.
Service Refunds:
2.1. Appointments and Consultations:
If you have scheduled an appointment or consultation with Better Health Management and need to cancel or reschedule, we kindly request that you provide us with at least 48 hours notice. Failure to provide the required notice will result in a non-refundable fee of 50% of the service price.
2.2. No-Show Appointments:
If you fail to show up for your scheduled appointment without prior notice or arrive more than 15 minutes late, a fee of 50% of the service price will be charged, and it will be non-refundable.
2.3. Booking Terms and Conditions:
We require a credit card on file
A $50 non-refundable deposit is required to secure all appointments
A $50 fee will be applied to all appointments that are canceled within a 48-hour period of the appointment(s)
A 50% fee will be applied to all no-show appointments (including arriving more than 15 minutes late)
Refund Process:
3.1. To request a refund for a product or service, please contact our customer support team at admin@betterhealthmgmt.com. Provide details about your purchase, including the order number, product or service name, and reason for the refund request.
3.2. Once your refund request is received, we will review it within a reasonable timeframe. If your refund is approved, we will process it using the original payment method. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
Exceptions:
4.1. Medical Emergencies:
In case of a medical emergency that prevents you from attending a scheduled appointment or using a product or service, please inform us as soon as possible. We will assess such situations on a case-by-case basis and may provide a refund or credit at our discretion.
Policy Updates:
5.1. Better Health Management, reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.